Our Consultation and Booking process

If you would like more information or to book an initial consultation appointment for one of our services, please contact us either by phone (078 6018 6261) or email (nancy@niftyneedles.com). Nifty Needles is NOT a shop and is open ONLY by appointment.

When you come for your pre-booked initial consultation, please bring your quilt top with you and we can have a cuppa while we discuss your requirements such as wadding, backing, quilting services, design options and thread colour choice. These will all be written down in detail on your order form.

If you have a clear idea on how you want your quilt to be completed, let us know. On the other hand, if you have no idea, or want some advice, we are here to help.

You are encouraged to browse through our (ever increasing) selection of quilting designs and ideas and I can help you to choose one to complement your quilt. These designs can be stitched out to any size as they are hand guided. The scale will be created to best suit your quilt and your preference on quilting density. There are hundreds of designs (pantographs and free styled) that can be used, so if you have something specific in mind (& we don’t have it) please let us know and we can work towards sourcing the patterns and the finished result that you want. If the design needs to be scaled up/designed by Nifty Needles, this may incur and additional cost, dependent on the scale and detail of the design.

The thread colour and the type of service will also be discussed. During the consultation, your choices, extra notes/details will be recorded, contact details taken and the quilt checked over. Once you are happy with the agreed options/services and cost, completion dates will be agreed on and signed off by both parties. You will be given a copy of the order form.

If you are unable to call in for a consultation or bring in your quilt, we are happy for you to post your quilt to us. However, please remember to only do so after getting in contact with us. We require that you use a ‘SIGNED FOR’ delivery method through Royal Mail to ensure safe and secure delivery. Please ensure that it is ‘signed for’ and NOT “left in a safe place” as we cannot be held responsible for the actions of couriers.

Once we have received the quilt, we will contact you to let you know it has arrived safely and to arrange a suitable time for a phone consultation to discuss your requirements and time scale for the service.

Your quilt will be returned to you as it comes off the quilting frame. The wadding and backing fabric will NOT be squared off or trimmed back to the quilt top.

When the quilt is ready to be collected, you will be contacted to arrange a suitable time for collection. Payment for the service can be made over the phone or in person by card or Bank Transfer. Payment is to be paid IN FULL before the quilt can be collected. An invoice can be emailed to you or will be given to you at collection.

If you are unable to collect the quilt in person, we can post it to you via Royal Mail/Parcel Force using their ‘Signed for’ service. You can choose the Express 24-hour Service or Express 48-hour Service. Standard Insurance cover is up to £100, however, we are able to insure your quilt for a larger amount. The cost of delivery will be added to your invoice. We are unable to post the quilt until the invoice has been paid.